Returns & Refunds
30-day returns on unused items in original packaging.
Last updated: November 2026
| Return window | 30 days from delivery |
|---|---|
| Condition | Unused, in original packaging, with all parts and manuals |
| Return shipping | Paid by the customer; free if the item is damaged, defective or wrong |
| Restocking fee | None |
| Refund | To the original payment method within 5 business days of receiving the return |
| Where we accept returns | United States, by mail |
Return window
You can return most items within 30 days of delivery. Items must be unused, in their original packaging, with all accessories and manuals.
How to start a return
- E-mail [email protected] with your order number and the items you want to return.
- We reply within one business day with a return authorization and the return address.
- Pack the item securely in its original box and ship it with a trackable method. Keep the tracking number.
Please don't send items back without contacting us first — packages without a return authorization can be delayed.
Items we can't accept back
- Shut-off valves and valve actuators that have been installed on plumbing, and alarms or sensors that have been mounted, wired or show signs of use — unless they are defective.
- Items returned more than 30 days after delivery, or without their main components.
Return shipping
Return shipping costs are paid by the customer, unless the item arrived damaged, defective or different from what you ordered — in that case we send you a prepaid return label. There is no restocking fee.
Refunds
Once we receive and inspect the return, we e-mail you and issue the refund to the original payment method within 5 business days. Your bank may take a few more days to show it. Original shipping charges are refunded only if the item was damaged, defective or not as ordered.
Exchanges
Ordered the wrong size valve or the wrong protocol (Zigbee, Z-Wave, Wi-Fi)? Tell us when you start the return — we'll ship the right item as soon as the original is on its way back.
Damaged, defective or wrong items
If an item arrives damaged, does not work or is not what you ordered, contact us within 30 days of delivery with a photo or short description. We will send a replacement or a full refund, including shipping.
Manufacturer warranty
After the return window, products are covered by their manufacturer's warranty. Write to us and we'll help you file the claim.
Order cancellation
You can cancel an order at any time before it ships by e-mailing us. If you have not paid yet, nothing is charged.